Privacy Policy

Shipping Policy

      We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

      The total time is the sum of the processing time and the shipping time.

      Processing time = the time between when you place an order and when we ship it;

      Shipping time = the time between when your order has been shipped and delivered to you.

      Your orders will be processed within 3-6 days of placement unless otherwise stated.

      Shipping time: According to product quantity and shipping loctaion, if shipping from our factory, it may take 15-30 days, or if shipping from our US local warehouse, it may take 5-10 days.

      Shipping fee: Shipping fee accords to the distance and shipping location (all will be confirmed by the order)

      Shipping from: China factory or the US local warehouses

      Shipping area: All over the world

      Any other question, please contact us our email: info@leizimattress.com

Return & Refund Policy

Return & Exchange:

      1. Conditions of return

      (1) Applicable circumstances for return and exchange:

      Under what circumstances can you return or exchange the goods: the product is broken or damaged during the transportation; you receive the wrong product or missing parts.

      (2) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.

      2. The return process

      Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.

      Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information; 

      Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and update the tracking number within 7-15 working days.

      3. Shipping fee for return

      (1) What are the customer's responsibilities: customers’ personal reasons like they do not like the products or no longer need the products.

      (2) What are the conditions undertaken by the website: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.

Refund

      1. Refund limit

      Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.

      2. Refund process:

      (1) After we receive the returned product, we will enter the refund process, the money will back to your account within 3-10 working days.

      (2) What to do if the refund is not received: please contact us

      All of the application should be based on the actual situation, the final interpretation right is by our company. 

      Note: Any return or exchange without prior application will not be accepted.